Privacy Policy

MUTE IT (Pty) Ltd ("MUTE IT", "we", "us") is committed to protecting your privacy and processing your personal information lawfully in accordance with the Protection of Personal Information Act, 2013 (POPIA).

By using our website or submitting an enquiry, you agree to the practices described in this policy.

We collect information you provide directly — such as your name, company, email address, phone number and the contents of your enquiries or quotation requests.

When you buy online we also collect your delivery address. Your card details are entered on Paystack's secure payment page and are never seen or stored by MUTE IT.

Our hosting provider records standard technical logs (such as IP address, browser type and pages requested) to keep the website secure and running. We do not use analytics, advertising or tracking cookies.

To respond to enquiries and prepare quotations.

To fulfil orders and provide support.

To send you information you have requested, such as newsletters (which you may unsubscribe from at any time).

To comply with legal and regulatory obligations.

We do not sell your personal information. We may share it with trusted distribution and logistics partners strictly to fulfil your request, and with authorities where required by law.

We use the following service providers ("operators" under POPIA), who process personal information only on our instructions and for these purposes:

Paystack — processes online payments and holds the order details you enter at checkout (name, email, phone, delivery address).

Vercel — hosts this website and keeps short-lived technical request logs.

Web3Forms — delivers the contact and newsletter forms to our mailbox.

GoDaddy — hosts our email, where enquiries and order notices are received.

Some of these providers store or process information on servers outside South Africa. Where this happens we rely on providers bound by data-protection laws, binding agreements or security commitments that give a level of protection comparable to POPIA (section 72), and we transfer only what is needed for the purpose.

This website does not set tracking or advertising cookies. It stores your shopping cart (product names, prices and quantities) and your place in the product listing in your own browser so they survive a page refresh. No personal details are stored there, and you can clear them at any time in your browser settings.

We apply appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Under POPIA you have the right to access, correct or delete your personal information, and to object to its processing. To exercise these rights, contact us using the details below.

If you are not satisfied with how we handle your information, you may lodge a complaint with the Information Regulator (South Africa) at www.inforegulator.org.za.

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law.

For privacy queries, contact us at admin@muteit.co.za or +27 74 832 8272.